Responsible Gaming Policy

1. Our Commitment to Responsible Gaming

At voltheristemple, we are committed to providing safe, responsible entertainment through our social casino platform. While our games use virtual currency with no monetary value and do not constitute real money gambling, we recognize the importance of promoting healthy gaming habits and protecting player wellbeing.

This Responsible Gaming Policy outlines our commitment to player protection, the tools and resources we provide, and the standards we maintain to ensure our platform remains a safe entertainment environment for all users.

2. Entertainment-Only Platform

Voltheristemple operates as an entertainment-only platform with the following fundamental characteristics:

• All games use virtual currency that has absolutely no monetary value
• Virtual currency cannot be purchased with real money
• Virtual currency cannot be exchanged for cash, prizes, or anything of value
• Players cannot win real money or tangible prizes
• The platform provides entertainment value only without financial risk or reward
• Gameplay outcomes have no real-world financial consequences

This entertainment-only model eliminates financial risks associated with traditional gambling while still requiring responsible gaming practices to ensure healthy entertainment habits.

3. Age Verification and Minor Protection

We maintain strict age verification to protect minors from accessing our platform:

• Platform access restricted to individuals 18 years of age or older
• Mandatory age verification during account registration process
• Regular monitoring and verification of user age information
• Immediate account termination if underage access is detected
• Cooperation with parents and guardians to prevent minor access
• Educational resources about keeping children safe online

We encourage parents and guardians to use parental control tools and monitor children's online activities to prevent access to age-restricted content.

4. Player Self-Assessment Tools

We encourage users to regularly assess their gaming habits. Consider these questions:

• Do I spend more time gaming than I intended or planned?
• Does gaming interfere with my work, education, or personal responsibilities?
• Have relationships with family or friends suffered due to my gaming?
• Do I use gaming to escape from problems or negative emotions?
• Do I feel anxious, irritable, or restless when unable to play?
• Have I neglected personal care, sleep, or health due to gaming?
• Do I hide or lie about the amount of time I spend gaming?

If you answered yes to several of these questions, consider taking a break from gaming and seeking support from the resources listed in this policy.

5. Time Management and Healthy Gaming Habits

We promote healthy gaming habits through the following recommendations:

• Set personal time limits before starting each gaming session
• Take regular breaks every 30-60 minutes to rest and stretch
• Balance gaming with other leisure activities and hobbies
• Maintain regular sleep schedules and avoid late-night gaming
• Ensure gaming does not interfere with work, education, or relationships
• Use gaming as one of many entertainment options, not the primary activity

6. Self-Exclusion and Account Controls

Users who wish to take a break from the platform can utilize the following options:

• Temporary account suspension for specified periods
• Permanent self-exclusion with account closure
• Cooling-off periods with restricted access
• Contact our support team at support@voltheristemple.com to request account restrictions

Self-exclusion requests are processed immediately and cannot be reversed during the exclusion period to ensure effectiveness of the break.

7. Professional Support Resources

If you or someone you know needs help with gambling concerns or gaming habits, professional support is available:

New Zealand Support Organizations

• Gambling Helpline NZ: 0800 654 655 (24/7 Free & Confidential) | www.gamblinghelpline.co.nz
• Problem Gambling Foundation: 0800 664 262 | www.pgf.nz
• Lifeline NZ: 0800 543 354 | www.lifeline.org.nz
• Gamblers Anonymous NZ: www.gamblersanonymous.org.nz
• 1737 - Need to Talk: Text or Call 1737 (Free, 24/7)
• Mental Health Foundation NZ: www.mentalhealth.org.nz
• Healthline NZ: 0800 611 116 (24/7 Free)

These organizations provide free, confidential support without judgment. Seeking help is a sign of strength and an important step toward maintaining healthy habits.

8. Employee Training and Awareness

All voltheristemple staff members receive training on responsible gaming principles including:

• Recognizing signs of problematic gaming behavior
• Responding appropriately to user concerns
• Providing information about support resources
• Maintaining confidentiality and treating users with respect
• Understanding the entertainment-only nature of our platform

9. Vulnerable Player Protection

We take additional measures to protect potentially vulnerable users:

• Monitoring for patterns that may indicate problematic behavior
• Proactive outreach to users showing concerning patterns
• Providing information about support resources
• Implementing account restrictions when necessary for user protection
• Cooperation with family members or support persons when appropriate

10. Marketing and Advertising Standards

Our marketing and advertising practices adhere to responsible standards:

• Clear disclosure that platform uses virtual currency with no monetary value
• No targeting of minors or vulnerable populations
• Prominent display of 18+ age restrictions in all materials
• Transparent communication about entertainment-only nature
• Inclusion of responsible gaming messages in promotional materials
• No misleading claims about winning money or prizes

11. Platform Design for Player Protection

Our platform design incorporates responsible gaming principles:

• Clear display of virtual currency status and nature
• Prominent placement of support resources and links
• Regular reminders about entertainment-only nature of games
• Easy access to account controls and self-exclusion tools
• Transparent information about how games work
• No pressure or manipulation to extend gaming sessions

12. Compliance with Regulations

We maintain compliance with relevant regulations and standards including:

• New Zealand Gambling Act 2003
• New Zealand Privacy Act 2020
• International responsible gaming best practices
• Industry standards for social casino operations
• Consumer protection regulations

13. Continuous Improvement

We are committed to continuously improving our responsible gaming practices through:

• Regular review and updates of policies and procedures
• Monitoring industry best practices and emerging research
• Soliciting feedback from users and support organizations
• Investing in new technologies for player protection
• Participating in responsible gaming forums and initiatives

14. Support for Family and Friends

If you are concerned about someone else's gaming habits:

• Express your concerns in a caring, non-judgmental manner
• Encourage them to assess their gaming habits honestly
• Provide information about available support resources
• Offer to help them contact support organizations
• Seek support for yourself from organizations that assist families

Problem Gambling Foundation offers support services for family members affected by gambling or gaming concerns.

15. Contact Information for Responsible Gaming Concerns

For questions, concerns, or assistance related to responsible gaming:

Voltheris Temple Ltd.
Responsible Gaming Team
Email: support@voltheristemple.com

Urgent Support: For immediate gambling support, contact Gambling Helpline NZ: 0800 654 655 (24/7 Free & Confidential)

16. Policy Review and Updates

This Responsible Gaming Policy is reviewed regularly and updated as necessary to reflect best practices, regulatory changes, and user feedback. Material changes will be communicated to users through Platform notifications.

Last Updated: November 2025